Refund Policy

Last updated: July 26, 2024

At Raisinglink, we strive to ensure a secure and fair environment for both clients and freelancers. Our Refund Policy is designed to be transparent and is based on our Escrow Protection system.

1. Escrow Protection

All fixed-price projects on Raisinglink are protected by our Escrow service. When a client hires a freelancer, the agreed-upon funds for the project (or a specific milestone) are transferred from the client's account into a secure, neutral holding account (Escrow). These funds are only released to the freelancer once the client has reviewed and approved the submitted work.

2. Requesting a Refund

A client is eligible to receive a full refund of the funds held in Escrow under the following circumstances:

• The freelancer fails to deliver the work by the agreed-upon deadline and is unresponsive for more than 48 hours.
• The delivered work is a clear and demonstrable violation of the project scope agreed upon at the start of the project.
• The client and freelancer mutually agree to cancel the project.

To request a refund, the client must first attempt to resolve the issue with the freelancer. If no agreement can be reached, the client must initiate a formal dispute through the Raisinglink platform.

3. Dispute Resolution Process

Once a dispute is initiated, the funds in Escrow will be frozen until a resolution is reached. Our support team will review the project communication, deliverables, and original scope of work. We will then mediate the dispute and make a final, binding decision. This decision may result in a full refund to the client, a partial refund, or the full release of funds to the freelancer, depending on the circumstances.

4. Non-Refundable Fees

Please note that any platform fees, such as commission fees or proposal boost fees, are non-refundable.